Workplace Violence: How to Manage Anger and Violence in the Workplace

Summary

Workplace Violence: How to Manage Anger and Violence in the Workplace is a crucial topic for organizations in today's environment. While warning signs of workplace violence may not always be evident, it is essential to equip ourselves with the knowledge and skills to prevent, identify, and mitigate threats. This comprehensive workshop is designed to provide workplace leaders with everything they need to address workplace violence effectively. It covers topics such as the definition of workplace violence, communication skills, problem-solving models for issue resolution, anger management techniques, and establishing policies and procedures for fostering positive work environments. Additionally, participants will gain insights into implementing a systematic approach to incident response and navigating the necessary steps when violence occurs.

Course Highlights:

  • Understanding the concept of workplace violence
  • Exploring the Behavior Wheel and its implications
  • Learning the process of anger management
  • Enhancing communication skills for conflict resolution
  • Utilizing problem-solving models for issue resolution
  • Developing effective coping strategies for managing anger
  • Establishing policies and procedures to promote a harmonious work environment
  • Implementing a systems approach to prevent workplace violence
  • Conducting risk assessments for identifying potential threats
  • Addressing hiring practices and workplace design considerations
  • Establishing workplace policies and procedures
  • Enhancing security systems and personnel measures
  • Designing and implementing training programs
  • Developing emergency response plans
  • Reviewing and improving existing programs
  • Establishing a threat response process
  • Implementing immediate response protocols
  • Consulting with experts and gathering additional information
  • Conducting employee interviews and risk level analysis
  • Analyzing the impact of incidents and threats
  • Creating an incident response checklist
  • Applying the learned processes and techniques

    Course Benefits:

    • Increase awareness and understanding of workplace violence
    • Recognize warning signs and mitigate potential threats
    • Develop effective communication skills for conflict resolution
    • Enhance problem-solving abilities to address workplace issues
    • Learn anger management techniques to promote a positive work environment
    • Establish policies and procedures to prevent violence and foster collaboration
    • Implement a systematic approach to incident response
    • Effectively manage incidents of workplace violence
    • Develop risk assessment skills to identify potential threats
    • Implement strategies for hiring practices and workplace design
    • Improve security systems and personnel measures
    • Design and deliver effective training programs
    • Develop emergency response plans to ensure employee safety
    • Review and improve existing programs to address evolving threats
    • Establish a comprehensive threat response process
    • Implement immediate response protocols during violent incidents
    • Gather information and consult with experts for effective decision-making
    • Conduct employee interviews to gather critical information
    • Assess risk levels and analyze the impact of incidents
    • Create an incident response checklist for swift and coordinated actions
    • Apply the learned processes and techniques for a safer work environment
    • Develop a personal action plan for ongoing improvement