Skills for the Administrative Assistant: Mastering Soft Skills for Success

Summary

Skills for the Administrative Assistant is a comprehensive two-day course designed to equip new and aspiring administrative assistants with the essential soft skills needed to excel in their careers. This content-rich training program focuses on developing interpersonal skills in an office environment. Participants will enhance their communication abilities, make impactful first impressions, master personal management techniques, understand the importance of professional presence, learn assertiveness strategies, effectively manage conflict, and acquire skills for dealing with difficult people.

Course Highlights:

Session Two: Unleashing Personal Best and Professional Best

Emphasizing the significance of appearance and grooming
Harnessing the power of first impressions
Striving for personal and professional excellence

Session Three: Creating a Comfortable Environment for Others
Session Four: Overcoming Distorted Thinking

Analyzing case studies and recognizing distorted thinking patterns
Identifying and reframing negative thoughts

Session Five: Achieving Emotional Well-being
Session Six: Mastering the Art of Assertiveness
Session Seven: Enhancing Assertiveness Skills
Session Eight: Effective Communication Techniques
Session Nine: The Art of Asking and Active Listening
Session Ten: The Power of Non-Verbal Messages
Session Eleven: Polishing Writing Skills
Session Twelve: Advancing Your Career Path

Understanding employee and stakeholder expectations
Aligning personal goals with organizational objectives

Session Thirteen: Self-Management for Success

Strategies for time management and organization
Taking a proactive approach in the workplace

Session Fourteen: Setting Goals with SPIRIT
Session Fifteen: Collaboration and Teamwork

Encouraging brainstorming and active participation
Fostering a positive team environment

Session Sixteen: Dealing with Difficult People
Session Seventeen: Mastering the Art of Saying No

Expressing boundaries assertively and respectfully
Analyzing case studies for effective responses

Session Eighteen: Stress Management Techniques
Recommended Reading List for continued professional development
Post-Course Assessment to measure knowledge retention
Pre- and Post-Assessment Answer Keys for self-evaluation
Personal Action Plan to implement learned skills and strategies

Course Benefits:

Develop exceptional interpersonal skills to excel as an administrative assistant
Make positive and lasting first impressions in professional settings
Create a comfortable and welcoming environment for colleagues and clients
Overcome distorted thinking and foster a positive mindset
Achieve emotional well-being and enhance personal effectiveness
Master assertiveness techniques for effective communication
Improve listening skills and ask probing questions
Leverage non-verbal communication to enhance message delivery
Enhance written communication skills for professional correspondence
Advance career prospects by aligning personal goals with organizational objectives
Manage time, tasks, and workspace effectively for increased productivity
Set and achieve goals using the SPIRIT framework
Foster collaboration and contribute effectively in a team environment
Navigate challenging interactions with difficult individuals
Establish healthy boundaries and confidently say no when necessary
Implement stress management techniques for improved well-being
Access recommended reading materials for ongoing professional growth
Measure knowledge acquisition through post-course assessments
Utilize pre- and post-assessment answer keys for self-evaluation
Create a personalized action plan to implement learned skills and strategies