Mastering Difficult Conversations that Drive Results: Turn Conflict into Growth

Summary

In our interactive, instructor-led 60-minute event, you will learn how to confidently lead difficult conversations that foster accountability, not resentment. You’ll learn structured, research-backed communication tools to turn tension-filled discussions into opportunities for growth, collaboration, and stronger team dynamics. Whether you’re managing underperformance or navigating emotionally charged situations, you’ll walk away with actionable strategies to use immediately - with results you can see and feel.

Join us, and you’ll discover how to:

  • Structure a tough conversation without sounding too harsh or too soft
  • Handle defensive or emotional reactions without derailing the conversation
  • Build trust and empathy while still holding employees accountable
  • Turn tough talks into team-building opportunities that elevate performance

BONUS Exclusive Content - All registrants will receive the following to ensure greater knowledge retention:

  • Hands-on tools & an event activity worksheet
  • Note-taking guide
  • A post-event knowledge test
  • The on-demand recording
  • Workshop Recap Cheat Sheet

Program Highlights

From Avoidance to Action: Tools to Lead Difficult Conversations  

  • Learn the BIFF Model to structure feedback that’s clear, fact-based, and focused on improvement
  • Discover the Ask-Tell-Ask method to create two-way dialogue that encourages reflection and solutions
  • Recognize early signs of underperformance before they escalate into bigger problems

 Strategies for Handling Emotional Situations: Lead with Clarity & Control

  • Solutions for handling emotional reactions like defensiveness, frustration, or withdrawal
  • Methods to balance empathy and accountability so your message is received and respected
  • How to set the right tone to maintain trust even during performance corrections

Making an Immediate Impact: Turn Conversations into Growth Opportunities

  • Ways to follow through with clarity and consistency after tough talks
  • Ways to frame feedback with a growth mindset that motivates rather than punishes
  • How to reduce anxiety by entering conversations prepared and confident

Live Question & Answer Session – Have your specific questions answered!

Program Benefits

In our 60-minute program, you’ll discover how to replace avoidance with action in your most challenging conversations. By using proven models, you’ll leave with a repeatable, adaptable framework for handling performance-based or emotionally-charged conversations.

If you'd like this program customized for your organization, call us at 1-800-964-6033. We're certain we can fulfill your training needs, while making it fit in your budget!

About the Speaker

Lauren Benatti-Smith
Lauren Benatti-Smith

Lauren Benatti-Smith is a seasoned training and organizational development leader with a passion for empowering leaders and executive teams to drive business growth. With over 11 years of experience in the field, Lauren’s expertise... encompasses leadership development, organizational change, and employee engagement and motivation. Known for her engaging and humorous speaking style, as well as her commanding stage presence, Lauren captivates audiences with her ability to inspire action and drive meaningful change. Her signature brand is synonymous with motivation but value-packed with practical tools, making her a sought-after speaker for events seeking to energize and empower attendees. Prior to her career in training, Lauren served as a Director for two of New York City’s largest workforce development programs. Her hands-on experience in leadership roles ensures that her training is grounded in real-world application and effectiveness. Whether delivering keynote addresses, leading workshops, or facilitating training sessions, she is dedicated to empowering individuals and organizations to thrive in today's ever-evolving business landscape.