Managing Difficult Conversations with Confidence

Summary

Many of us try to avoid difficult conversations at all costs. They make us feel uncomfortable and can be awkward for all involved.  However, the most effective leaders possess the ability to confront challenging situations head-on, before they lead to bigger issues.

In our interactive instructor-led 60-minute event, you will learn how to navigate difficult conversations with confidence by balancing authority, empathy, and maintaining productive work relationships. Discover the tools and strategies you need to turn difficult conversations into opportunities for growth and collaboration.

Join us, and you’ll learn:

  • How to prepare for difficult conversations and stay in control under pressure
  • Techniques for delivering feedback that fosters positive outcomes
  • Methods for managing emotions and de-escalating tense situations
  • Ways to maintain confidence and assertiveness when faced with resistance

BONUS Exclusive Content - All registrants will receive the following to ensure greater knowledge retention:

  • Hands-on tools & an event activity worksheet
  • Note-taking guide
  • A post-event knowledge test
  • The on-demand recording
  • Workshop Recap Cheat Sheet

Program Highlights

Art of Preparation: Techniques for Productive Conversations

  • Clarify your conversation goals and align them with the other party’s perspective
  • Ways to anticipate reactions and adapt in the moment for smoother discussions
  • How to set the right environment for productive, respectful conversations
  • Gain confidence in handling difficult people and preventing future conflicts

Manage Emotions Effectively: Solutions for Preventing Escalation

  • Techniques to stay calm and composed, even in high-pressure conversations
  • Keys for handling emotions and maintaining a constructive tone
  • How to read and respond to non-verbal cues that signal underlying issues
  • Learn how to stay assertive without coming across as aggressive

Deliver Impactful Feedback: Strategies to Ensure Your Message is Heard

  • Master the art of providing clear, actionable feedback without triggering defensiveness
  • Learn how to maintain respect and collaboration, even when discussing tough topics
  • Giving feedback in a way that improves performance and fosters growth
  • Master the balance of empathy and authority

Question & Answer Session – Have your specific questions answered!

Program Benefits

In our 60-minute program, you’ll discover how to transform difficult conversations into opportunities for improving team dynamics and performance. By mastering the skills of clear communication, emotional intelligence, and confident leadership, you’ll walk away with strategies that can be implemented immediately—driving better outcomes for both you and your team.

If you'd like this program customized for your organization, call us at 1-800-964-6033. We're certain we can fulfill your training needs, while making it fit in your budget!

About the Speaker

Michelle Coussens
Michelle Coussens

Michelle Coussens is a dynamic and inspiring business strategist, renowned for her compelling speeches and transformative insights. With a wealth of experience in talent management, business strategy, and operational effectiveness,... Michelle captivates audiences across diverse organizations, empowering women to lead with confidence and clarity. She has delivered thousands of signature speeches and training sessions, both online and in person, leaving a lasting impact on her listeners. Michelle’s practical expertise spans crucial HR topics, including job design, recruiting, onboarding, training and development, performance management, and succession planning. Her engaging approach and actionable advice make her a sought-after speaker and trusted advisor for women leaders striving to excel in their careers.