Conflict Resolution: Getting Along in the Workplace

Summary

Conflict is a common occurrence in any workplace, making conflict resolution an essential competence for businesses. This comprehensive self-paced course equips participants with the necessary skills to effectively resolve conflicts, leading to enhanced performance and productivity. Through expert instruction, participants will learn the fundamentals of conflict resolution, understand how conflicts can escalate, identify different types and stages of conflict, master intervention strategies, and gain insights into commonly used resolution tactics.

Course Highlights:

  • Gain a clear understanding of conflict and its implications in the workplace
  • Explore the various types of conflict and their impact on individuals and teams
  • Differentiate between open conflict and hidden conflict, and learn to address both effectively
  • Develop self-awareness through the Johari Window framework
  • Comprehend the five stages of conflict and identify appropriate conflict resolution strategies
  • Cultivate win/win solutions that foster collaboration and positive outcomes
  • Assess conflict resolution style through a comprehensive questionnaire and explore the results
  • Discover the pivotal role of communication in resolving conflicts and overcome barriers
  • Enhance active listening skills to foster better understanding and empathy
  • Master the art of paraphrasing to improve communication and promote consensus
  • Utilize powerful questioning techniques to uncover underlying issues and facilitate resolution
  • Understand the significance of body language in conflict resolution
  • Apply the Conflict/Opportunity Test to transform conflicts into growth opportunities
  • Learn strategies for assisting others in navigating through conflicts
  • Develop emotional intelligence and effectively manage emotions during conflicts
  • Access a recommended reading list for further learning and growth
  • Measure progress through a post-course assessment and receive an answer key
  • Create a personal action plan to implement newfound conflict resolution skills

    Course Benefits:

    • Enhanced conflict resolution skills leading to a more harmonious workplace
    • Improved ability to identify and address conflicts promptly, minimizing negative impacts
    • Increased productivity and performance by resolving conflicts efficiently
    • Strengthened communication and collaboration among individuals and teams
    • Heightened self-awareness and emotional intelligence for effective conflict management
    • Empowered facilitation skills to assist others in conflict resolution processes
    • Strategies for transforming conflicts into opportunities for growth and positive change
    • Valuable insights into nonverbal cues and body language during conflict resolution
    • Increased ability to actively listen, empathize, and promote understanding
    • Personalized action plan for continued development and application of conflict resolution skills